Returns & Refunds Policy

Last updated: 7 August 2026

Standard, Non-Personalized Products

Contact hello@ulanlove.top within 7 days after delivery to request return authorization. The product must be unused, unworn and returned with its original packaging. Unless the item is defective, damaged or incorrect, the customer is responsible for tracked return shipping to our authorized return address in Hangzhou, China. Do not ship before receiving the full address and authorization instructions by email.

Customized and Blessed Products

Made-to-measure, engraved, individually configured or spiritually blessed products are final sale after production or service begins and cannot be returned for change of mind. A blessing service cannot be cancelled or refunded once performed. These exclusions do not apply where goods are defective, damaged, incorrectly supplied, materially not as described, or where applicable law provides a non-waivable remedy.

Damage or Incorrect Items

Email us promptly with the order number, packaging photos and clear product photos. After review, we may offer repair, replacement, refund or another remedy as appropriate.

Refund Processing

Approved refunds are issued to the original payment method after inspection. Original shipping fees and return shipping fees are not refundable unless the return results from our error or applicable law requires otherwise. Bank or payment-provider processing time varies.

Shipping

Orders ship from Hangzhou, China using UPS Worldwide Express or DHL Express. The target transit time to the United States is within 5 days after dispatch, but customs, carrier or destination delays may occur. Complimentary shipping applies to qualifying orders of US$300 or more.

Contact

Email: hello@ulanlove.top
WhatsApp: +86 173 7657 3848

This store policy is a working business draft and should be reviewed against the consumer laws of every market in which ULANLOVE sells before publication.